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Manage Contact Information and Activities in Microsoft Dynamics 365 for Operations Retail Hardware and Peripherals in Microsoft Dynamics 365 for Operations FIFO Valuation in Microsoft Dynamics 365 for Operations Manage Prospects in Sales and Marketing in Microsoft Dynamics 365 for Operations Weighted Average Valuation in Microsoft Dynamics 365 for Operations Maintain Additional Sales and Marketing Tools in Microsoft Dynamics 365 for Operations Retail Data Distribution in Microsoft Dynamics 365 for Operations Track Leads and Opportunities in Microsoft Dynamics 365 for Operations Create and Maintain Telemarketing and Campaigns in Microsoft Dynamics 365 for Operations Perform Case Management in Microsoft Dynamics 365 for Operations Set Up the Sales and Marketing Module in Microsoft Dynamics 365 for Operations Manage Sales Orders in Microsoft Dynamics 365 for Operations Introduction to Inventory Costs in Microsoft Dynamics 365 for Operations Manage Sales with Sales and Marketing in Microsoft Dynamics 365 for Operations Overview of the Sales and Marketing Module in Microsoft Dynamics 365 for Operations Introduction to Microsoft Dynamics 365 Voice of the Customer in Microsoft Dynamics 365 for Customer Service Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service Unified Service Desk in Microsoft Dynamics 365 for Customer Service Retail Architecture and Topology in Microsoft Dynamics 365 for Operations Diagnostics and Monitoring for Retail in Microsoft Dynamics 365 for Operations Configure and Manage Item Reservations in Microsoft Dynamics 365 for Operations Commerce Data Exchange in Microsoft Dynamics 365 for Operations Configure Payment Processing for Retail in Microsoft Dynamics 365 for Operations Microsoft Dynamics 365 for Field Service Pick Sales Orders in Microsoft Dynamics 365 for Operations Configure and Calculate Commissions in Microsoft Dynamics 365 for Operations Retail Product Management in Microsoft Dynamics 365 for Operations Payment Configuration for Call Centers in Microsoft Dynamics 365 for Operations Configure, Run, and Review Inventory Reporting in Microsoft Dynamics 365 for Operations Relationship Management in Microsoft Dynamics 365 for Sales Agent Enablement in Microsoft Dynamics 365 for Customer Service Service Intelligence in Microsoft Dynamics 365 for Customer Service Configure and Control Quality Management in Microsoft Dynamics 365 for Operations Retail Order Holds and Fraud Management in Microsoft Dynamics 365 for Operations Basic Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations Advanced Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations Define Receipt and Delivery Terms in Microsoft Dynamics 365 for Operations Payment Workbenches for Call Centers in Microsoft Dynamics 365 for Operations Retail Installment Billing in Microsoft Dynamics 365 for Operations Returns and RMA Processing for Retailers in Microsoft Dynamics 365 for Operations Retail Continuity Configuration in Microsoft Dynamics 365 for Operations Process Inventory Journals in Microsoft Dynamics 365 for Operations Create and Manage Customer and Vendor Agreements in Microsoft Dynamics 365 for Operation Create Requests for Quotations in Microsoft Dynamics 365 for Operations Process Customer Returns in Microsoft Dynamics 365 for Operations Process Transfer Orders in Microsoft Dynamics 365 for Operations Navigating Microsoft Dynamics 365 for Operations Retail Direct Delivery in Microsoft Dynamics 365 for Operations Call Center Pricing and Discounts in Microsoft Dynamics 365 for Operations Customer Management for Retailers in Microsoft Dynamics 365 for Operations Retail Picking Workbench in Microsoft Dynamics 365 for Operations Day in the Life of a Store Inventory Manager in Microsoft Dynamics 365 for Operations Process Intercompany Orders Utilizing Serial and Batch Numbers in Microsoft Dynamics 365 Operations Configure Direct Delivery for Intercompany Orders in Microsoft Dynamics 365 for Operations Configuration in Microsoft Dynamics 365 for Sales and Customer Service Configure Intercompany Agreements in Microsoft Dynamics 365 for Operations Update and Synchronize an Intercompany Order Chain in Microsoft Dynamics 365 for Operations Process Intercompany Return Orders in Microsoft Dynamics 365 for Operations Process a Sales Order-Initiated Intercompany Chain in Microsoft Dynamics 365 for Operations Advanced Catalogs Features for Call Centers in Microsoft Dynamics 365 for Operations POS Basic Navigation in Microsoft Dynamics 365 for Operations Introduction to Microsoft Dynamics 365 for Operations Set Up Intercompany Ordering in Microsoft Dynamics 365 for Operations Process a Purchase Order-Initiated Intercompany Chain in Microsoft Dynamics 365 for Operations Day in the Life of a Store Manager in Microsoft Dynamics 365 for Operations Retail POS Reports and Analytics in Microsoft Dynamics 365 for Operations The Task Recorder in Microsoft Dynamics 365 for Operations Day in the Life of a Cashier in Microsoft Dynamics 365 for Operations Customization in Microsoft Dynamics 365 for Sales and Customer Service Retail Product Kits in Microsoft Dynamics 365 for Operations Periodic Functions for Retail Inventory Management in Microsoft Dynamics 365 for Operations Configure Workflows for Expense Management in Microsoft Dynamics 365 for Operations Set Up, Configure, and Use Additional Expense Options in Microsoft Dynamics 365 for Operations Replenishment Processing for Retail in Microsoft Dynamics 365 for Operations Set Up Expense Management in Microsoft Dynamics 365 for Operations Retail Pricing and Discounts in Microsoft Dynamics 365 for Operations Replenishment Setup for Retail in Microsoft Dynamics 365 for Operations Retail Vendor Catalogs in Microsoft Dynamics 365 for Operations Modes of Delivery for Retail in Microsoft Dynamics 365 for Operations Retail Category Hierarchies in Microsoft Dynamics 365 for Operations Released Products and Catalogs in Microsoft Dynamics 365 for Operations Retail Assortments in Microsoft Dynamics 365 for Operations Retail Units of Measure in Microsoft Dynamics 365 for Operations Using Product Variants for Retail in Microsoft Dynamics 365 for Operations Retail Barcodes and Labels in Microsoft Dynamics 365 for Operations Call Center Configuration in Microsoft Dynamics 365 for Operations Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations End of Day Operations for Retail in Microsoft Dynamics 365 for Operations Retail Reporting in Microsoft Dynamics 365 for Operations and Inquiries Workflow Configuration for Retail in Microsoft Dynamics 365 for OperationsWorkflow Configuration for Retail in Microsoft Dynamics 365 for Operations Retail IT Functions and Configuration in Microsoft Dynamics 365 for Operations Retail POS Setup in Microsoft Dynamics 365 for Operations Retail Gift Cards in Microsoft Dynamics 365 for Operations Loyalty Management for Retail in Microsoft Dynamics 365 for Operations Retail Workers and Security in Microsoft Dynamics 365 for Operations Retail POS Design in Microsoft Dynamics 365 for Operations Retail Core Prerequisite Configuration and Parameters in Microsoft Dynamics 365 for Operations Retail Payment Management in Microsoft Dynamics 365 for Operations Retail Sales Tax in Microsoft Dynamics 365 for Operations Retail Organizational Modeling in Microsoft Dynamics 365 for Operations Retail Basic Architecture and Navigation in Microsoft Dynamics 365 for Operations Retail Channels in Microsoft Dynamics 365 for Operations Customer Service in Microsoft Dynamics CRM Online Sales and Marketing in Microsoft Dynamics CRM Online Technical Deployment and Customization in Microsoft Dynamics Marketing Introduction to Microsoft Dynamics CRM Online Reporting in Microsoft Dynamics CRM Online Data Management in Microsoft Dynamics CRM Online Installation in Microsoft Dynamics CRM 2015 Functional Application in Microsoft Dynamics Marketing Office 365 Integration with Dynamics CRM Online Sales and Marketing in Microsoft Dynamics CRM Online 2015 Update 1 Automating Microsoft Dynamics CRM with Business Process Management Extending Microsoft Dynamics CRM Online and On Premise Deployment in Microsoft Dynamics CRM Online Customization and Configuration in Microsoft Dynamics CRM Online and On Premise Customer Service in Microsoft Dynamics CRM Online 2015 Update 1 Deployment in Microsoft Dynamics CRM Online 2015 Update 1