ITIL Foundation Training
ITIL FOUNDATION TRAINING TIMETABLE (1 WEEK)
| START (MM/DD/YY) | DAYS | TIME | LOCATION |
|---|---|---|---|
| APRIL 2020 | |||
| 04/03/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 04/20/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 04/08/20 | Saturday | 13:00 - 19:00 | London |
| MAY 2020 | |||
| 05/01/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 05/15/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 05/20/20 | Saturday | 13:00 - 19:00 | London |
| JUNE 2020 | |||
| 06/05/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 06/19/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| JULY 2020 | |||
| 07/03/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 07/20/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 07/01/20 | Saturday | 13:00 - 19:00 | London |
| AUGUST 2020 | |||
| 08/07/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 08/12/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 08/21/20 | Saturday | 13:00 - 19:00 | London |
| SEPTEMBER 2020 | |||
| 08/21/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/04/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/18/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/23/2017 | Saturday | 13:00 - 19:00 | London |
| OCTOBER 2020 | |||
| 10/02/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 10/16/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| NOVEMBER 2020 | |||
| 11/06/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 11/20/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 11/04/20 | Saturday | 13:00 - 19:00 | London |
| DECEMBER 2020 | |||
| 12/04/20 | M,T,W,T,F | 10:00 - 16:00 | London |
| 12/18/20 | M,T,W,T,F | 10:00 - 16:00 | London |
Course Outline
1. Service management as a practice
2. The ITIL service lifecycle
3. Generic concepts and definitions
4. Key principles and models
5. Processes
6. Functions
7. Roles
8. Technology and architecture
ITIL Intermediate Course Course Content
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
- Operational Support and Analysis (OSA)
- Planning, Protection and Optimization (PPO)
- Release, Control and Validation (RCV)
- Service Offering and Agreements (SOA)