Supporting and Troubleshooting Windows 10
Course Overview
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
This is a Microsoft Official Course (MOC) delivered by a Smartthink expert instructor.
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You Will Learn How To
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
- Troubleshoot startup issues and operating system services on a Windows 10 PC
- Resolve issues that pertain to hardware devices and device drivers
- Troubleshoot Windows 10 devices remotely
- Troubleshoot issues that pertain to network connectivity
- Troubleshoot client configuration failures and issues with application of Group Policy Objects
- Troubleshoot issues related to user settings
- Troubleshoot remote connectivity issues
- Resolve issues related to accessing resources from devices that are domain-joined
- Resolve issues related to accessing resources from devices that are not domain-joined
- Troubleshoot issues that pertain to application installation and operation
- Maintain a device running Windows 10
- Recover a device running Windows 10
Important Course Information
Requirements:
- Before attending this course, students must have:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
- Microsoft Active Directory Domain Services (AD DS) principles
- Understanding of the Public Key Infrastructure (PKI) components
- Windows Server 2012 R2 fundamentals
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 8414 and 8415
Redeem Your Microsoft Training Vouchers (SATV):
- This course is eligible for Microsoft Software Assurance Training Voucher (SATV) redemption.